Redesigning E-Commerce for Trust and Conversion
Making luxury skincare feel trustworthy, shoppable, and irresistibly easy to buy.
Branding
Photography
Web
E-Commerce
Problem to be Solved:
Audrose, a premium skincare brand, faced unique challenges in the digital marketplace due to stringent regulations surrounding CBD products. The goal was to design an e-commerce platform that not only educated users about the benefits of CBD-infused skincare but also streamlined the purchasing process, all while navigating legal constraints.
What would Success Look like?
A rebranded, sleeker e-commerce website to align with their upcoming new cycle packaging. Optimized to assist in the movement of stagnant inventory to make room for incoming product with the new brand and direction.
Project Outcomes:
  • Custom Product Photography shot in-house to align with rebranded website.
  • Product Detail Page optimized to show the interrelated product offering.
  • Unique imagery to align with the clinical-forward branding of product line.
  • Aesthetic appeal to communicate benefits of complex ingredients.
Product Photography Using Light and Shadow Creatively

With my design partner from æthos design co, Alejandra, we rigged a makeshift studio in my backyard and kitchen to shoot high quality product images for the website and socials. We directed the shoot with a focus on grey tones and light and shadow play provided an anchor for the imagery to align with the greyscale of the upcoming product packaging.

Perfectly Presented Product Detail Pages

The language within the website, and more specifically, the product detail pages, was optimized to land with the ideal consumer. Hitting all the SEO best practices – good UX, accessibility, and clear messaging – we led users to a checkout faster and at a higher rate than previous design.

Additionally, the product with the most amount of inventory was able to be packaged and presented together as a 'Dynamic Duo' which we highlighted throughout the site.

High Quality Ingredients With a High Impact

An additional page was designed for the sake of communicating the high quality ingredients in the double patented formulas. This was a strategic design that communicated the complex elements of the product while opening up surface area for SEO.

About Us Page, Refocused

The About Us page was redesigned with a focus on the brand, rather than the founder. This move was implemented as the founder wanted to scale through a product-led brand as opposed to being founder-led.

Imagery here can be seen as a continuation of the shadow-play that ties into the new branding.

Post Mortem / Reflections

Branding at the sacrifice of sales has been commonplace among the 'vibes' led design movement. This makes sense as E-commerce websites that do more than show and sell products, but communicate the brand and lifestyle are what resonate most with users.

I have learned that striking the balance between the fluffiness of effective branding to build customer trust and loyalty along with more concrete business goals like sales and page views is a challenge, but working iteratively and cross functionally with stakeholders is the only way it can happen.

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